FAQ
Where do SYNA orders ship from?
Orders may ship from Montgomery, Alabama or Huntsville, Alabama
How long does order processing take?
Orders are normally processed within 2–5 business days before shipment.
Which carriers do you use for U.S. orders?
U.S. orders are shipped with FedEx or USPS, depending on the route, package, and service available for the delivery address.
Do you offer free shipping?
No. Free shipping is not currently available.
How much does shipping cost?
Available shipping services, rates, and estimated delivery times are shown at checkout for the delivery address.
Do you ship internationally?
No. SYNA currently ships within the United States only. International shipping is not available at this time.
Do you accept international returns?
SYNA currently ships within the United States only. International orders and international returns are not available at this time.
What is the return window?
Eligible returns are accepted within 15 days of delivery. Contact us before sending anything back.
Who pays for return shipping?
For standard returns, the customer purchases a trackable FedEx or USPS return label. There is no restocking fee. SYNA provides a prepaid FedEx or USPS label only when we confirm a damaged, defective, incorrect item, or another store error.
How do I choose my size?
Our sneakers are listed in US sizing. Select your usual sneaker size. If you are between sizes or prefer more room, consider going up by half a size when available.
How can I contact SYNA?
Email syna.stock@gmail.com with your question or order number.