Refund policy
RETURN & REFUND POLICY
Eligible Returns
Eligible returns are accepted within 15 days of delivery. This policy does not limit any non-waivable rights under applicable consumer law.
Return Condition
Items must be unworn, unused, and returned in their original condition with all original packaging and included accessories. Items showing wear, customer-caused damage, missing packaging, or signs of use may be refused.
Items marked as final sale are not eligible for return unless required by law or the item arrives damaged, defective, or incorrect.
How to Start a Return
To request a return, email syna.stock@gmail.com within 15 days of delivery. Include your order number, the item you wish to return, and the reason for your request.
Do not send any item back until SYNA confirms your return authorization and provides return instructions.
Return Address
Authorized returns must be sent to:
SYNAPSEAI TECH LLC
4758 Woodmere Blvd
Ste F #265
Montgomery, AL 36106
United States
Return Shipping
For standard domestic returns, customers are responsible for purchasing a trackable return label through FedEx or USPS.
No restocking fee applies. Original shipping charges are non-refundable except where required by law or when SYNA confirms a store error.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact syna.stock@gmail.com within 5 days of delivery. Include clear photographs of the item, packaging, and shipping label.
If SYNA confirms a damaged, defective, incorrect item, or another store error, we will provide a prepaid FedEx or USPS return label, or equivalent return instructions. Do not return an item without authorization.
International Returns
International returns are not accepted at this time.
If an international order arrives damaged, defective, or incorrect, contact syna.stock@gmail.com within 5 days of delivery with your order number and clear photographs. SYNA will review the issue and provide the appropriate resolution.
Customs duties, import taxes, brokerage fees, and original shipping charges are non-refundable unless required by law or when SYNA confirms a store error.
Refunds
After we receive and inspect an authorized return, we will notify you whether the refund is approved.
Approved refunds are issued to the original payment method within 10 business days after approval. Your bank or payment provider may require additional time to post the refund.
Exchanges
Size exchanges depend on product availability. Contact us before returning an item if you would like to request an exchange.
Cancellations
Cancellation requests may be sent to syna.stock@gmail.com before fulfillment begins. Cancellation cannot be guaranteed once processing or shipment has started.
Contact
For questions about returns, refunds, exchanges, or cancellations, contact us at syna.stock@gmail.com.